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Billing & Insurance Information

INSURANCE

We are in-network with the following insurance companies:

  • Aetna 

  • Blue Cross Blue Shield 

  • Cigna

  • Carolina Behavioral Health Alliance

  • Medcost 

  • Tricare

  • UnitedHealthCare 

  • Medicaid: UnitedHealthCare Community, Partners Behavioral Health, Trillium, Vaya Health, Healthy Blue, Wellcare, AmeriHealth

 

PAYMENT

Our policy is to collect the amount of the assessment or therapy session at the beginning of each session. Unless we both agree that you were unable to attend due to circumstances beyond your control, you will be responsible for full payment for any missed appointments.

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CANCELLATION POLICY
Our cancellation policy is that a 24-hours' notice is required to cancel your appointment. If you do not give us this advance notice of cancellation, we must charge you the full cost of your booked session.
 

RATES

  • Intake and Assessment: $200

  • Therapy Sessions: $150

  • Phone Consultations: $30.00 per quarter hour billed to the nearest quarter hour. This includes phone consultations with you directly or other healthcare, school, legal, or necessary parties regarding your or your child’s case.

  • Written Communication: Communication such as Summary Reports for legal purposes, educational use, or other purposes outside the scope of Voice for Children & Nurturing Families will be billed at $100.00 an hour with a minimum of 3 hours and will be paid prior to the written communication being released.

  • Court Appearance: Voice for Children & Nurturing Families reserves the right to refuse court appearances or testimony. Understand that there will be a $600.00 non-refundable deposit for each court date scheduled. Court support or participation by the therapist will be billed at $300.00 an hour, including travel time, for a minimum of five hours.

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If you are insured and we are in-network (or participate as an out-of-network provider) with your insurance company, your copay is due at the time services are rendered. We will bill your insurance company the remainder of the amount due. If you do not have a copayment, we will bill your insurance company the full amount due. We will file insurance claims for you. If your insurance plan has an unmet deductible or the claim is denied for service, you are responsible for payment. We encourage you to contact your insurance company to answer questions you may have about the extent to which our fees are reimbursable. We ask that you authorize payment of medical benefits directly to Voice for Children & Nurturing Families. We may use and disclose medical information about you so that the services received may be billed and payment may be collected. Please also understand that we may tell your health plan about the treatment you will receive to obtain prior approval and determine whether your plan will cover the proposed treatment.

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Our policy is to collect the amount of your copayment unless we both agree that you were unable to attend due to circumstances beyond your control. It is important to note that insurance companies do not provide reimbursement for canceled sessions; thus, you will be responsible for full payment for any missed appointments.

Referrals

We accept referrals from parents, caregivers, physicians, schools, the Department of Social Services, and other community healthcare providers. Parents and caregivers may call or email to schedule an appointment. Physicians may email or fax orders and any relevant information.

 

Once orders and information are received, we will contact the family to schedule an intake and assessment. 


REFERRAL CONTACT INFORMATION

Email:  info@vcnfnc.com
Phone:  336-577-8201
Fax:   336-727-3258

Frequently Asked Questions

  • What forms of payment do you accept?
    Cash, Credit Card, Checks, and HSA.
  • Do you offer payment plans?
    If there is an insurance issue that resulted in the insurance not reimbursing the rate of therapy, we will offer a payment plan to bring payments current.
  • What is your cancelation policy?
    If you need to cancel or reschedule a session, Voice for Children & Nurturing Families requires that you provide us with a 24-hour notice. If you miss a session without canceling or cancel with less than 24-hour notice. Our policy is to collect the amount of your copayment unless we both agree that you were unable to attend due to circumstances beyond your control. It is important to note that insurance companies do not provide reimbursement for canceled sessions; thus, you will be responsible for full payment for the missed appointment. If it is possible, Voice for Children & Nurturing Families will try to find another time to reschedule the appointment. In addition, you are responsible for coming to your session on time. If you are late, your appointment will still need to end on time. At Voice for Children & Nurturing Families, PLLC, we strive to provide our consumers and their families with excellent service. In order to assure that all of our consumers receive prompt services, we have the following policy: If you fail to cancel your appointment at least 24 hours prior to the scheduled time on (3) occasions, or if you reschedule your appointment time on three (3) occasions, or if you miss an appointment without notification on three occasions (unexcused), we reserve the right to discharge you as a Voice for Children and Nurturing Families patient. If you are discharged, we will provide you with the names and phone numbers of referral sources to contact in order to obtain services.
  • How will I be billed for services?
    Full payment or co-payments are taken upfront. Insurance will be filled if we accept the insurance. In the event your insurance does not reimburse you will be responsible for paying for the therapy session. If your insurance changes, we need to be notified of the change, including obtaining a copy of your new insurance card. If your services are paid for by private insurance, Medicaid, or state funds, you will need to meet certain criteria to receive services. This is called “medical necessity”. Upon admission, your diagnosis, history, and needs will be reviewed to determine what services you are eligible to receive. The services that you qualify for will be discussed with you on your first visit, and you will decide which of these services you would like to participate in. Throughout your services with Voice for Children & Nurturing Families, you will be re-assessed to make sure you are meeting the requirements for services. Voice for Children & Nurturing Families is committed to providing the best treatment possible at a reasonable rate. Fees are due at the time of service. We provide therapy sessions for individual adults, children, families, and groups to both private pay and pay by insurance. If you are insured and we are in-network (or participate as an out-of-network provider) with your insurance company, your copay is due at the time services are rendered. We will bill your insurance company the remainder of the amount due. If you do not have a copayment, we will bill your insurance company the full amount due. We will file insurance claims for you. If your insurance plan has an unmet deductible or the claim is denied for service, you are responsible for payment. We encourage you to contact your insurance company to answer questions you may have about the extent to which our fees are reimbursable. We ask that you authorize payment of medical benefits directly to Voice for Children & Nurturing Families. We may use and disclose medical information about you so that the services received may be billed, and payment may be collected. Please also understand that we may tell your health plan about the treatment you will receive to obtain prior approval and determine whether your plan will cover the proposed treatment. For private paying clients, the typical fee for the initial basic Comprehensive Clinical Assessment is no more than $200 and no more than $150 per individual treatment session thereafter for basic outpatient services. Group therapy is provided at no more than $35 per session.
  • Where will we meet?
    Therapy is provided in our office or via Telehealth.
  • I have tried therapy before, how is this time going to be different?
    We are a professional well-trained therapist with various types of treatments and interventions to maximize your potential and get you relief from your symptoms and or challenges within the home. We are present for our patients in and out of the therapy office. We do our best in matching you with the therapist that will best fit your needs. It will be up to you to implement the skills, techniques, and interventions. It will be up to you to express any issues or concerns within your therapeutic process. In order to have change consistency is needed from the therapist and patient/family.
  • I don’t want anyone to know my child/I am in therapy, is this confidential?
    The information you share with us is confidential. That means that information about you does not leave our office without your consent or authorization. Exceptions to this policy are outlined more fully in the Notice of Privacy Practices. Briefly, information may be disclosed only if the following criteria are met or are necessary: - Diagnosis and date of service shared with your insurance company (if insurance is billed for treatment purposes) - Mandated reporting of physical or sexual abuse of children - Threats of suicide or homicide - Cases where you have signed a release of information for information to be disclosed - Information released as outlined in the HIPPA Notice of Privacy Practice In addition to the above, we sometimes consult with professional colleagues to improve the quality of care we provide. Your signature on this form constitutes advance consent for this practice. We do not use names or other identifying information when discussing “cases” with other professionals. They are also bound to keep this information confidential. We have an office assistant who has access to files, and she has signed a confidentiality agreement. We follow HIPPA procedures re: transportation of files.
  • What exactly is play therapy?
    Play is a child's first language. Play therapy is used for patients 0 on up the developmental life span. Play therapy is used to help patients better express themselves and work through and resolve problems. Play therapy helps with behavioral problems and big emotions such as anger. Play therapy can also help with grief and loss, divorce and abandonment, and crisis and trauma. Play therapy helps treat behavioral disorders, such as anxiety, depression, attention deficit hyperactivity (ADHD), autism or pervasive developmental, academic and social developmental, physical and learning disabilities, and conduct disorders. Regardless of age, gender, or the problem play therapy is an effective mental health approach. It is recommended that a parent, family member, or caretaker is actively involved in the treatment process.
  • How can therapy help me/my child?
    Psychotherapy is a relationship between people that works in part because of clearly defined rights and responsibilities held by each person. Psychotherapy is a process of opening up about your life experiences and your genuine thoughts and feelings in order to increase your self-awareness of psychological and emotional conflicts that keep you stuck in unwanted patterns. This means that we focus on helping you uncover the root causes and stuck emotions that contribute to current life distress. The therapy may involve temporary periods of discomfort as you begin to work through past trauma. Psychotherapy has both benefits and risks. Risks may include experiencing uncomfortable feelings, such as sadness, guilt, anxiety, anger, frustration, loneliness, and helplessness because the process of psychotherapy often requires discussing the unpleasant aspects of your life. However, psychotherapy has been shown to have benefits for individuals who undertake it. Therapy often leads to a significant reduction in feelings of distress, increased satisfaction in interpersonal relationships, greater personal awareness and insight, increased skills for managing stress and resolutions to specific problems. But there are no guarantees about what will happen. Psychotherapy requires a continually active effort on your part. To be most successful, you will have to work on things we discuss outside of sessions.
  • How long will I be in therapy?
    Receiving psychotherapy is a process and each patient/families needs, and symptoms are different. We do not give a time frame on how long a patient/family will be in therapy. It depends on the patient/family progress and reduction of symptoms.
  • How often do we meet?
    Appointments will ordinarily be 45-53 minutes in duration, once per week at a time we agree on, although sessions may be as frequent as needed. The time scheduled for your appointment is assigned to you and you alone. The intake and assessment is 90-120 minutes.
  • What is the difference between seeing a therapist, a psychologist, and a psychiatrist?
    You might find that the terms therapist and psychologist are often used interchangeably. Often, practitioners are referred to as counselors, social workers, psychiatrists, psychotherapists, or even clinicians. Both therapists and psychologists work with you to improve your emotional and mental health. Both types of mental health professionals will have a vast knowledge of principles and mental processes and, as a general rule, should be able to provide a diagnosis of your specific issues. Both serve as active listeners while also meeting with you regularly to provide personalized guidance and treatment plans to help you understand and overcome your mental, emotional, and behavioral struggles. Psychologist completes specialized evaluations such as IQ testing and psychological evaluations to name a few. Therapists and psychologists can not prescribe medications in most states. Psychiatrist. mental health practitioners and medical doctors write medication prescriptions.
  • What does the first session look like?
    The first face-to-face contact you will have with our office is completing the intake and assessment. During this process you will complete and review intake forms, the therapist will gather information to determine a diagnosis, the best course of treatment through the development of the Comprehensive Clinical Assessment and develop the Individualized Service Plan. Caregiver/patient should bring their insurance card, license, and payment. Depending upon the nature of the case, guardianship paperwork and court orders should be brought to the intake and assessment. Once the intake and assessment is completed it takes 1-2 weeks to process the paperwork and to be assigned a therapist. You will receive a call with your assigned time and therapist. The therapist you meet with for the intake and assessment may or may not be your assigned therapist.
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